VML has appointed Paul Randall as its first Chief Delivery Officer for North America to lead the Program Delivery Organization (PDO), enhancing project delivery across the agency. Randall, formerly from R/GA, will optimize delivery models, improve client partnerships, and focus on clients undergoing significant transformation. He will oversee a 400-person team and work to streamline processes while driving client collaboration.
With over 20 years of experience in agency operations and customer experience transformation, Randall brings expertise from leading global clients such as Google, McDonald’s, and UPS. His leadership aims to scale VML’s delivery models and ensure the agency continues to deliver high-quality, innovative work.